Top Performers Leaderboard & Workplace Guidelines

Official Standards & Code of Conduct

Company Policies &
Workplace Guidelines

Comprehensive overview of Attendance, Conduct, Fraud Prevention, Zero Tolerance Rules, and HR Escalations.

Attendance & Leaves

Shift timings, late arrivals, deductions & HRMS records

Workplace Conduct

Anti-fraud rules, professional etiquette & asset protection

Zero Tolerance

Harassment, prohibited substances & disciplinary action

Confidential Support

Safe environment & dedicated direct management email

Attendance & Leave Policy

Working Hours & Late Arrivals

Shift Hours: 9:00 AM – 6:00 PM (includes official break time).
Late Arrival: Arrival after 9:00 AM is officially marked as late.
Late Rule: 3 late arrivals in a month = 1-day deduction.

Post-Probation Leave Quota

Auto Quota Allocation: Upon probation completion, 1.5 leaves per month are automatically allotted.
Deduction Sequence: Initial attendance deductions are adjusted against this quota balance first.
Salary Deduction: Direct salary deduction applies once the quota is exhausted.

Absences & Short Leaves

Half Day: Working less than 6 hours = 0.5-day deduction.
Short Leave: Working less than 8 hours = short leave. 2 short leaves in a month = 0.5-day deduction.
Full-Day Absence: Full day absence or working hours less than 4.5 hours = absent (1-day deduction).

HRMS Rules & Verification

Corrections: Report missing/incorrect attendance via HRMS immediately.
App Restriction: Direct punching on HRMS app is strictly prohibited; records are cross-checked with VICI.

Integrity & Workplace Conduct

Fraudulent Practices (Detailed)

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System Manipulation: Intentionally marking non-sales calls as sales, modifying call statuses, or altering system logs to fake targets.

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Customer Misrepresentation: Making misleading promises, quoting incorrect charges, or offering unauthorized terms to achieve quotas.

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Credential Misuse: Logging in using another employee's ID, sharing system credentials, or enabling unauthorized access.

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QA & Call Recording Tampering: Intentionally muting, deleting, disconnecting, or altering calls to manipulate QA evaluation scores.

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Unauthorized Punching: Punching in and leaving the workstation or office premises without supervisor approval.

Disciplinary Action: Any dishonest or unethical practice results in immediate strict action up to employment termination.

Professional Etiquette

Professional Conduct: Follow Team Lead and Supervisor instructions. Treat all peers, seniors, and support staff with professionalism.
Company Property Protection: Employees must not damage or misuse any company property, including chairs, desks, equipment, or walls. Any such incident will result in disciplinary action.
Mobile Phones: Strictly prohibited on the floor or workstations during operating hours. Allowed outside floor with TL approval or during Namaz/Break.
Food & Dining: Eating is restricted to designated cafeteria areas only.
Prohibited Substances: Paan, gutka, chaliya, and mawa are strictly forbidden on company premises.
Premises Access: Bringing or facilitating former employees into company premises is strictly prohibited.

Zero Tolerance Policy

Harassment & Discrimination

Strict Non-Discrimination: We maintain an absolute zero-tolerance policy against any form of harassment, discrimination, or abusive behavior based on protected characteristics.

Abusive Language & Behavior: Abusive, offensive, threatening, or disrespectful language towards peers, leads, support staff, or on customer calls will lead to severe disciplinary penalties up to immediate termination.

Substance Violation Rules

Forbidden Items: Possession or consumption of Paan, gutka, chaliya, mawa, or similar substances on office premises is strictly banned.

Penalty Protocol: First violation results in an immediate formal HR session and official written warning. Repeat violations lead to termination.

Workplace Integrity & Conduct Breaches

Ethical Standard: Every employee is expected to uphold company values, respect privacy, and maintain full operational transparency.

Policy Breaches: Any intentional breach of conduct or unethical practice will trigger an immediate formal HR investigation.

Disciplinary Consequences

Strict Action: Violations of zero-tolerance rules carry immediate consequences including formal written warnings, suspension, or employment termination without notice.

Confidential Reporting & Support

Transparent & Fair Workplace

We are committed to providing a safe, respectful, and fair environment for all team members. If you face any issues, we encourage open and prompt reporting.

Strict Confidentiality Guaranteed

All emails sent to the dedicated escalation channel are handled with complete privacy and reviewed directly by management to protect reporting employees.

reachout@waada.pk